Here is a sincere feedback. I've been using uber a lot for the past 1.5years and i love it. I love how convenient it has been for me and it almost never failed to get me a ride to work and from work and to anywhere else. The idea of cashless transactions is awesome and the promotions used to be so attractive, and the customer service was superb. Which made me stick to using Uber instead of Grab. However, the recent amendments for this application has made me really unhappy. -i'm now, unable to reach out to uber easily. Thus, i have to resort to writing a feedback here. Uber just charged me like twice the price more than the estimated fare and i'm not even able to ask for help from uber on the fare issue. Secondly, i thought that uber has a policy of not charging for cancellation within 5 minutes? Why am I charged and again I cannot reach out for help or support.-i have problems pin pointing my exact location. Its not entirely accurate. And it would help a lot if I could do it easily at places that I'm not familiar with and dont know the address-promotions are getting less and less attractive compared to before and Grab. I'm almost unable to use the promotion at all because the promotions end so fast before i could even save any money on the next 5 rides.I sincerely hope that there will be an improvement for this app.
App Store预览
